1. Introduction
Dhiva AI Technologies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered adaptive microlearning platform ("Dhiva" or "Service").
We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the Information Technology Act, 2000 of India.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, organization details
- Profile Data: Educational background, language preferences, learning goals
- Payment Information: Billing details, transaction history (processed by Razorpay)
- Content: Course materials, assessments, certificates you create or earn
- Communications: Messages, feedback, support requests
2.2 Information Collected Automatically
- Usage Data: Learning progress, assessment scores, time spent on lessons
- Device Information: IP address, browser type, operating system
- WhatsApp Data: Message delivery status, interaction timestamps
- Analytics: Performance metrics, engagement patterns, learning behaviors
2.3 Third-Party Information
- OAuth authentication data from Google, Microsoft, or other providers
- WhatsApp Business API interaction data
- Payment verification from Razorpay
3. How We Use Your Information
We use your information to:
- Provide and personalize the learning experience
- Adapt content difficulty and pacing using AI algorithms
- Process payments and manage subscriptions
- Send course content via WhatsApp, Teams, Slack, or email
- Generate certificates and track progress
- Provide customer support
- Improve our services through analytics
- Comply with legal obligations
- Prevent fraud and ensure security
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract: To provide services you've requested
- Consent: For marketing communications and optional features
- Legitimate Interests: To improve services and prevent fraud
- Legal Obligations: To comply with applicable laws
5. Data Sharing and Disclosure
We share your information only in these circumstances:
- Service Providers: WhatsApp (Meta), Google Cloud, Razorpay, and other essential services
- Course Creators: Limited learner data for courses you enroll in
- Organizations: If you're part of an enterprise account
- Legal Requirements: When required by law or court order
- Business Transfers: In case of merger or acquisition
- With Consent: When you explicitly agree
We NEVER sell your personal information to third parties.
6. Data Security
We implement industry-standard security measures:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication
- Secure data centers (Google Cloud Platform)
- PII encryption for sensitive information
- Regular backups and disaster recovery procedures
7. Data Retention
We retain your data for:
- Active Accounts: As long as your account is active
- Learning Records: 7 years for certification purposes
- Financial Records: As required by tax laws (typically 7 years)
- Deleted Accounts: 30 days in backup, then permanently deleted
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Limit how we use your data
- Withdraw Consent: For consent-based processing
To exercise these rights, email us at privacy@dhiva.co.
9. Children's Privacy
Our Service is not intended for children under 13. We require parental consent for users aged 13-18. If we learn we've collected data from a child under 13 without consent, we will delete it immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all service providers
- Compliance with local data protection laws
11. WhatsApp Integration
When you use our WhatsApp integration:
- We access only messages sent to our business number
- We don't access your contacts or other WhatsApp data
- WhatsApp's privacy policy also applies
- You can opt-out by sending "STOP" at any time
12. Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and security
- Remembering preferences
- Analytics and performance monitoring
- Personalization of content
You can control cookies through your browser settings. See our Cookie Policy for details.
13. Changes to Privacy Policy
We may update this policy periodically. We'll notify you of significant changes via email or platform notification. Continued use after changes constitutes acceptance.
14. Contact Information
For privacy-related questions or to exercise your rights:
Data Protection Officer
Dhiva AI Technologies
91Springboard, C2, Sector 1
Noida, Uttar Pradesh 201301, India
Email: privacy@dhiva.co
Phone: +91 98219 83456
15. Supervisory Authority
If you're in the EU and unsatisfied with our response, you may lodge a complaint with your local data protection authority.
This Privacy Policy forms part of our Terms of Service. By using Dhiva, you acknowledge that you have read and understood this policy.