Cookie Policy

Effective Date: September 1, 2025

Summary

We use cookies and similar technologies to provide, protect, and improve our platform. This policy explains how and why we use these technologies and the choices you have.

1. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Dhiva) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

  • Authentication cookies
  • Security cookies
  • Session state cookies

2.2 Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

  • Google Analytics
  • Hotjar
  • Load balancing cookies

2.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

  • Language preference cookies
  • User interface customization cookies

2.4 Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

  • Social media cookies
  • Advertising cookies
  • Retargeting cookies

3. How We Use Cookies

We use cookies for several purposes, including:

  • Authentication and Security: To verify your account and determine when you're logged in so we can make it easier for you to access the platform and provide appropriate features.
  • Preferences: To remember information about your browser and your preferences.
  • Analytics and Research: To understand how people use our platform so that we can make it better.
  • Personalized Learning: To customize our educational content based on your learning patterns and preferences.
  • Marketing: To deliver marketing communications that may be of interest to you.

4. Third-Party Cookies

We work with third-party service providers who may set cookies on your device when you visit our platform. These service providers help us with various aspects of our business, such as site analytics, advertising, and social media features.

Third parties that may set cookies when you use our platform include:

  • Google (Analytics, Ads)
  • Facebook/Meta
  • LinkedIn
  • Hotjar
  • Intercom

5. Cookie Management

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

5.1 Browser Controls

You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire.

5.2 Cookie Preference Center

When you first visit our platform, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

5.3 Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals.

6. Other Tracking Technologies

In addition to cookies, we may use other similar technologies on our platform:

  • Web Beacons: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites and services that typically work in conjunction with cookies to identify our users and user behavior.
  • Local Storage: We may use local storage technologies, like HTML5 localStorage and IndexedDB, that are similar to cookies but offer more storage capacity.
  • Session Replay: We use session replay technology to record user interactions with our platform to improve user experience and troubleshoot issues.

7. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

8. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at:

Email: privacy@dhiva.co
Address: Dhiva AI Technologies, 91Springboard, C2, Sector 1, Noida, Uttar Pradesh 201301, India

Note:

This Cookie Policy is part of our Privacy Policy. By using our platform, you consent to the use of cookies as described in this policy.